Frequently Asked Questions
Everything you need to know about your Betsey Johnson experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's progress.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
How do I care for my Betsey Johnson products?
To maintain the vibrancy of your items, we recommend following the specific care instructions on the garment tag. For handbags and accessories, wipe clean with a soft, damp cloth.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly, which means there is a very short window to make changes. Please contact our customer service team immediately, and we will do our best to assist you.